Merchant problems associated with Card Fraud

• Debit and Credit Card fraud is a major problem and inconvenience for merchants today.
• Millions of Euro lost every year in goods and services purchased on stolen debit and credit cards.
• “Chip and PIN” succeeded in reducing high street fraud, but  fraud moved to other areas. 
• Card Not Present (CNP) fraud is rapidly rising each year.
• Many merchants 100% liable for CNP fraud.
• Merchants particularly exposed to Debit card CNP fraud.

Dispute & ChargeBack

• Successfully disputed transactions are charged back to the merchant
• Disputes are initiated by cardholder or banks fraud detection system
• Merchants often aware of transaction chargeback only when they receive their monthly statement. Which is typically too late to recover the goods or services

Merchant Alert




• Promptly alerts merchants to chargeback transactions.
• Allows merchants to quickly act on alerts. Delivery/order process can be halted or cancelled. Alternatively the card holder could be contacted.
• Provides a link between the acquiring banks and merchant. Acting as a pipe, Merchant Alert channels alerts to the merchant, as soon as they are detected in the acquiring bank. Typical detection is within 24 to 48 hours.
• High capacity, high performance service.

For Further information on Merchant Alert please contact us.

Key Benefits

Benefits to Acquiring Bank

• Proactive in combating fraud
  
• Increased merchant focus
• Proactive merchant engagement on fraud information.
• Enables automation of fraud reporting.
• Expands fraud report offering to all merchants - not just to key merchants.
• Greatly reduces manual effort required for handling chargeback communication.
• Merchant Alert is a hosted solution enabling fast and simple deployment. No special equipment or onsite work required.
• Acquirer chargeback communication as simple as emailing chargeback spreadsheet to Merchant Alert.
• Merchant Alert can integrate into existing acquirer chargeback systems.
• Security and confidentiality requirements of individual banks and merchants not compromised

Benefits to Merchant

• Merchant Alert is an especially powerful tool to counter CNP fraud. Particularly Debit Card CNP exposure.
• Merchants using multiple acquirers (e.g. multinational merchants) can easily standardise chargeback information; acquirers email chargebacks as spreadsheet.
  
• Merchant Alert gathers chargeback information from multiple acquirers into a single flow towards merchants systems.
• Merchant Alert offers a unique channel between merchants and acquiring banks.
• Early charge back transaction awareness.
• Merchants can react promptly to mitigate loss by; withholding goods prior to shipping or freezing remaining service usage.
• Easy to use web interface for merchants to view their disputed fraudulent transactions.
• Merchant Alert can integrate to existing merchant systems.